FAQ's

What desktop and server platforms do you support?

We have certified technicians that are able to provide support services on the following platforms:

•   Windows (All Versions)
•   VMware ESX Server
•   Windows Shrinkwrapped Applications
•   Windows Server (All Versions)
•   Email Platforms(Lotus Domino/Notes, Exchange, Groupwise, Imail, Blackberry)
•   Linux Server & Desktop
•   Unix iSeries / AS400

How do you provide Support to these platforms?

The fastest way for us to provide support and resolve problems is to take remote support of your desktop, laptop or server. This way we see exactly what you see and can resolve your issue far quicker.

How do you Connect to my Laptop, do you need to load any software on my PC and is it secure?

We direct you to the http://www.info-sys-sol.com website and the technician will provide you with a secure session code. This session code is unique for each remote session and provides a one-time remote session to your PC. Remote connections are totally secure and utilizing SSL connectivity.

How do you charge for your support services?

Our services are provided by purchasing a support contract, whereby for a fixed fee per PC or Server per month we provide unlimited technical support.

How do you charge for your support services?

Our services are provided by purchasing a support contract, whereby for a fixed fee per PC or Server per month we provide unlimited technical support.

Enter Session Code and Click Connect